Terms and Conditions
The following terms and conditions apply to all website development and design services provided by My Medical Website (Trading as Reyl Design Group) (“we”, “us”, “our”) to the Client (“you”, “your”).
1. Acceptance
1.1 By accepting a quotation, paying any deposit, or instructing us to proceed with work, you agree to be bound by these terms and conditions in full.
1.2 No signature is required for these terms to take effect.
2. Charges and Payment
2.1 Charges are set out in the project quotation, valid for 30 days unless otherwise agreed in writing.
2.2 A non-refundable deposit of 50% of the total project cost must be paid before any work begins. This secures your project in our schedule and covers upfront business costs.
2.3 The balance must be paid in full before the website goes live or files are handed over.
2.4 Payments must be made in pounds sterling, within 14 days of invoice, without deduction or set-off.
2.5 Late invoices will attract interest at 8% above the Bank of England base rate, plus a £40 administrative charge in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
3. Cancellation and Refunds
3.1 If you cancel the project for any reason, the deposit is strictly non-refundable.
3.2 If cancellation occurs after work has commenced, you will also be liable for all time spent and costs incurred up to the cancellation date, payable immediately.
3.3 No refunds will be issued for completed or partially completed work once development has begun.
4. Client Responsibilities
4.1 You must provide all website content (text, images, videos, branding assets) within agreed timescales.
4.2 Failure to provide required content within one week of project commencement may result in:
- Project suspension,
- A surcharge of up to 25%, or
- Project termination, with the balance immediately due.
4.3 You are responsible for ensuring all materials you supply are accurate, lawful, and that you hold the necessary intellectual property rights.
5. Scope of Work
5.1 Our services cover only the design and development detailed in the project quotation.
5.2 Unless expressly agreed in writing, our services do not include:
- Search Engine Optimisation (SEO),
- Content writing,
- Hosting,
- Ongoing maintenance or support.
5.3 Additional requests outside the agreed scope will be charged at our standard hourly rate or separately quoted.
6. Delays and Turnaround
6.1 Timelines are estimates only. We are not liable for delays caused by you, third-party providers, or circumstances beyond our control.
6.2 Client delays (e.g. late feedback, content, or approvals) may result in revised delivery dates, additional charges, or rescheduling of the project.
7. Intellectual Property
7.1 We retain ownership of all intellectual property, including design concepts, source code, and development work, until full payment is received.
7.2 Upon receipt of full payment, ownership of the final website (excluding third-party materials, plugins, fonts, or stock assets) passes to you.
7.3 Until final payment is made, you are not entitled to use, modify, or transfer any part of the website or associated files.
8. Liability and Indemnity
8.1 To the fullest extent permitted by law, we disclaim all liability for:
- Loss of profits, sales, business, revenue, or goodwill,
- Indirect or consequential losses,
- Errors, omissions, or delays outside our control.
8.2 Our total liability under this agreement shall not exceed the amount actually paid by you for the services.
8.3 You agree to indemnify us against any claims, losses, or damages arising from your use of the website or content you provide.
9. Security and Hacking
9.1 We take reasonable steps to follow best practice security measures at the time of delivery.
9.2 Once the website is live or handed over, we are not liable for any hacking, malware, viruses, or unauthorised access, whether caused by third parties, outdated software, weak passwords, or your failure to maintain updates and backups.
9.3 Security, updates, monitoring, and backups are your responsibility unless covered by a separate maintenance agreement.
10. Third-Party Services and Plugins
10.1 Where projects require third-party services, plugins, or integrations (e.g. booking systems, payment gateways), we are not liable for their performance, availability, updates, or security.
10.2 You remain responsible for all third-party licences, renewals, and compliance.
11. Termination by Us
We may suspend or terminate services immediately if you:
- Fail to pay any amount due,
- Breach these terms,
- Engage in unlawful, offensive, or unethical practices.
12. Post-Completion
12.1 After launch or handover, you are responsible for updates, maintenance, backups, and security unless otherwise agreed.
12.2 We are not responsible for alterations made by you or third parties after handover.
13. Domains and Hosting
If we assist in registering domains or setting up hosting, you remain responsible for payment, renewals, and management. We accept no liability for expired, lost, or cancelled domains due to your failure to renew.
14. Web Forms and Enquiries
14.1 We may set up basic web forms (such as contact or enquiry forms) as part of the project. Once the website is live or handed over, it is your sole responsibility to test, maintain, and monitor these forms to ensure they continue to function correctly.
14.2 We are not liable for any issues relating to web forms, including but not limited to:
- Messages not being delivered due to server, hosting, or email provider issues,
- Spam filtering or blocking,
- Third-party software conflicts,
- Outdated plugins or changes made after handover,
- Your failure to check the linked email inbox.
14.3 If you require ongoing monitoring, maintenance, or support for web forms, this must be agreed under a separate maintenance or support package.
15. Portfolio Rights
We reserve the right to display completed websites and associated graphics as part of our portfolio and in marketing materials, unless otherwise agreed in writing.
16. Force Majeure
We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including but not limited to illness, power outages, internet disruption, strikes, fire, flood, war, government action, or pandemics.
17. Governing Law
This agreement is governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
18. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions remain valid and enforceable.